Key First Steps in Fire Damage Remediation

10/28/2021 (Permalink)

A boarded-up window on a brick home.

In a prior post, I spoke about our rapid response to a fire scene and our purpose for being there, often before the fire department leaves.  Below I will touch upon some of the critical actions we take when we connect with the owner.

First, we provide assurance that we will be with them throughout the process.  This includes facilitating communication between the owner and the insurance company as well as third-party adjusters.  We use the same estimating software that is used by insurers to accurately document and detail what services are needed to reduce the possibility that claims will be questioned down the road.

Second, we look to secure the scene.  Firefighters may have removed doors and are trained to "turn windows into doorways" as a way to provide both evacuation routes and ventilate the structure.  quick board-up is needed to prevent additional damage and prevent unauthorized entry.

Third, we look to identify and remove belongings that need special attention and storage at our offsite facilities.  This may include precious items, family heirlooms, and keepsakes.

Forth, we look to immediately begin extracting water to prevent further saturation and limit mold growth.

From here a detailed remediation plan is developed with consideration for the eventual reconstruction phase of the project.  While we work with clients throughout the process, our early interventions are essential in limiting the overall cost and scope of the project.